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Since good maintenance is the corner stone to success in the
boating market in Egypt, we have spared neither effort nor expense in
providing service standards to our customers that are only found in the USA
and Europe. |
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Authorized Service Center |
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We are currently an Authorized Service Center
for Mercruiser engines and Mercury/Mariner outboards.
We are also an Authorized Service Center for Volvo Penta engines.
In order to achieve this status, our technicians completed training by
Mercury and Volvo personnel, either in Egypt or overseas. We also acquired
and used the full set of special tools required by each manufacturer.
In return, each engine manufacturer supplies us with updated electronic
parts manuals as well as workshop service manuals, so that all maintenance
and repair work can be executed “by the book”. |
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Top Class Technicians |
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Our technicians are the best in their field in Egypt,
holding university degrees in mechanical/electrical engineering as well
as possessing a great deal of practical experience in marine stern drive
petrol engines.
They are equipped with full tool sets including diagnostic computers to
enable them to work well with today’s advanced and sophisticated new
engine systems. |
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Mobility and Communications |
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Most of the service on boats is accomplished
on site. Our technicians are constantly traveling to client locations in
order to respond to service calls.
Our speed of response and ability to remain in contact with our teams on the
road are accomplished via furnishing our technicians with good, reliable
means of transport as well as mobile phones. |
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Consumables and Parts |
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We carry good stocks for all needed
marine consumables such as filters, spark plugs and oils. We also carry a
select stock of parts that we know, through experience, are needed often
such as gaskets, rubber parts, belts, senders, sensors, propellers, water
and fuel pumps, impellers, etc…
Any other needed parts are supplied via courier within a few days. |
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Quality of Service |
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Our technicians have been trained to deal with
maintenance and repairs in the same manner as in the USA and Europe. No
shortcuts of half-solutions are offered because they usually result in part
failure in a few short hours. Every repair is executed in a way that will
guarantee trouble-free operations for a few hundred hours. This means that we
only use original marine OEM parts and refuse any substitutes. |
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Our excellent reputation in service has been based on this
principle that we stand by no matter what the situation is. |
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